About Mashii
Mashii is a new footwear brand that designs and manufactures its own unique footwear. Since all Mashii designs are original and sold directly by us, you can rest assured that when you buy from us you will receive a very unique and high quality product.
Mashii has focused on design detail and comfort brining you a truly unique product which you will enjoy. Our footwear features M-Tek triple platform consisting of memory foam, spring foam and high performance rubber ensuring you get the utmost in trendiness, comfort and performance.
Yes. Since we design and manufacture our own original products, you are guaranteed to be buying a 100% authentic product.
Shipping
Currently, to Saudi Arabia, GCC, US and UK.
- For Saudi Arabia: We ship using SMSA, and generally it takes 3 business days.
- For GCC, US and UK we use SMSA and DHL: 3-6 business days.
Within Saudi Arabia, you will receive a confirmation shipping email that includes a tracking number for SMSA Express http://www.smsaexpress.com/trackingnumber.html
For GCC, US and UK, you can track via SMSA http://www.smsaexpress.com/trackingnumber.html
Orders
Currently only in Saudi Arabian Riyal SAR.
Yes 100%. We take security very seriously. All credit cards and payments are encrypted using Secure Socket Layer and are 100% secure using the strongest encryption available.
Yes. We take security and privacy very seriously. All your data is encrypted using Secure Socket Layer and are 100% secure. Our employees have no access to your password or credit cards details. We will not use your personal data for anything other than to fulfill your order and help make your shopping experience more pleasant. For more detail on our privacy policy click here
Ordering on our website couldn’t be simpler:
- Browse our Shop section and choose the model, color and size you like
- Add to Basket
- Check out and register an account with us or as a Guest
- Choose our method of payment
- Fill out your billing, shipping address and other details needed to complete the order
- You will then receive a confirmation e-mail with status of your order and shipping details
No, you do not need to create an account. Account creation is optional and it will allow you to have better customer service, add a Wish List, receive News from us, and easily track and manage your order.
Yes. Currently each customer can purchase a maximum of 4 items and a maximum of 1 of the same model/color/size.
- Credit card paying orders are automatically confirmed once payments is processed.
- Cash on Delivery orders will receive an email or phone call asking for confirmation.
Upon checking out, you will see in the list of payment options Bank Transfer. When you click it, the bank wire details will be visible.
Yes, if you wish to delete your personal data or close your account, please send us an email to support@mashii.com and we will process your request within 72 hours.
Exchange & Return
So you can buy in confidence, we offer 1 free exchange if you are unhappy with the size (Saudi and GCC only, unfortunately other countries we cannot exchange). To learn how, please click here to visit our Delivery & Returns page.
We will gladly send you the correct product. To learn how, please click here to visit our Delivery and Returns page.
7 days from receiving the merchandise.
If you order hasn’t shipped yet, we will do our best to cancel it. Please send us an email to the address shown on your order.
Steps for Handling of Customer Complaints
At Mashii we hope that every customer is a happy and repeat customer. If you encounter any issues please see below.
You can submit a complaint through one of our following channels:
- Send us an email to: support@mashii.com
- Contact our Whatsapp number +966558745050
- Fill out a support form here
- Click on the Chat Icon located at the bottom left corner of this page.
You will receive an email with a ticket complaint reference number to register your complaint. In case you don't have an email, we will send the reference number on Whatsapp.
You can expect an initial reply within 48 business hours. After that, you can expect a resolution within 1 week. It may take longer depending on type of complaint.
You may reply to the email you received which includes a reference number. In the event you don't have an email, you will receive the reference number on Whatsapp.
